Jacksonville Sheriff's Office

  • HELP DESK TECHNICIAN

    Job Location US-FL-Jacksonville
    Requisition Number 2018-1034
  • Job Description

    Help Desk Technician

    Responsible for the maintenance, troubleshooting, and repair of computer equipment, peripherals, and software products within the Jacksonville Sheriff’s Office

    Examples of Work

    Applicants must demonstrate knowledge and proficiency of the following work tasks (not all inclusive of all job functions):

    • Intermediate knowledge of Microsoft Office Products to include Word, Excel, and Outlook
    • Responding to requests for technical assistance via phone or in-person
    • Intermediate abilities in troubleshooting computer hardware, software, and peripheral issues
    • Experience with Microsoft Active Directory
    • Ability to research intermediate problems for troubleshooting utilizing various technical resources
    • Strong ability to troubleshoot laptop computer data connectivity issues
    • Resetting Microsoft Windows passwords
    • Issuing new/replacement equipment and accurately recording updates in an inventory control system
    • Setting up and managing customer accounts for various software applications
    • Providing input and feedback for the creation and updating of ISM Help Desk Manuals and other training documents
    • Ability to handle and adapt quickly to process changes with little or short notice
    • Ability to multitask and prioritize issues reported by end user customers

    Knowledge, Skills and Abilities

    Other Knowledge, Skills, Abilities, and Requirements:

    • Ability to work with minimal supervision
    • Knowledge of industry wide best practices in providing Help Desk customer service
    • Must have the ability to have a flexible work schedule based on the needs of the agency
    • Must possess excellent customer service and interpersonal communication skills
    • Writing skills to draft detailed technical specifications, proposals, documents, and training related materials

    Open Requirements/Supplemental Information

    • High school diploma or equivalent
    • Two years of verifiable experience troubleshooting computers (desktops and laptops), peripherals, and software issues
    • Two years of verifiable experience providing direct and remote Information Technology customer service to end users

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