This is professional work in providing services to primary and secondary victims of crime. Work requires a knowledge of varied benefits, social services, and public assistance-related federal, state, and local laws, rules and regulations and the ability to research, analyze, interpret and apply provisions of such laws, rules and regulations. Contacts require skills in understanding and/or supporting people; these skills are important in providing necessary services. Skills of persuasiveness or assertiveness, as well as a sensitivity to others' point of view, are often required to influence behavior, change an opinion, or turn a situation around. The work is semi-routine in that tasks are covered by standard practices and procedures, but some latitude is permitted to consider the most appropriate practice or procedure to follow; however, the work also involves differing situations requiring comparison of problem elements to reference points within one's own experience and exercise of judgment to match the prior decision. Work is performed primarily in an office environment though the employee may be required to make field visits to victims in order to provide or ascertain services needed. The physical demands consist mainly of sitting at a work station for extended periods of time, using standard office equipment on an ongoing basis, occasionally lifting and moving light objects, and visiting victims. Operates standard office equipment such as a personal computer, copier, and fax machine. The work is performed under general supervision where the work assignments are subject to established procedures and practices, and is reviewed in progress and upon completion for adherence to proper procedures.