This is professional work at the supervisory level in planning and coordinating the activities of social service programs or projects. The work requires an understanding and application of theories, principles and practices of social work, management, and fiscal administration usually gained through degree granting schools, or equivalent experience, supplemented by considerable work experience in developing, coordinating, evaluating, and providing social services and public assistance-related programs. Schedules, assigns, monitors, reviews and evaluates the work of assigned subordinates. Contacts with staff, clients and others require skills in understanding and/or influencing people and are important in providing client services. Skills of persuasiveness or assertiveness as well as a sensitivity to others' point of view are often required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures, and because of changing priorities, or differing situations, the employee has the latitude to consider which of the many procedures should be followed and in what sequence. Work is performed primarily in an office environment though the employee may be required to make field visits to clients in order to provide or ascertain services needed. The physical demands consist mainly of occasionally lifting and moving light objects weighing less than 50 pounds and visiting clients who are homebound, in hospitals, or in nursing homes. Operates standard office equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, copiers, calculators and other standard office equipment. The work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques and well-defined policies, and the worker plans and organizes the work, determines his or her own priorities, and the work is reviewed, usually after the fact, in terms of quality, timeliness, and for adherence to established methods and policies.
Plans, develops, and coordinates the activities of social service programs or projects in compliance with funding source(s) regulations and reporting requirements.
Schedules, assigns, monitors, reviews and evaluates the work of subordinates.
Collects data, monitors and evaluates program effectiveness, and prepares reports.
Researches, analyzes, interprets, and implements laws, rules, regulations, and policies governing assigned programs and projects.
Develops, implements, or recommends revisions to assigned program or project policies, practices and procedures.
Prepares short and long range plans, and applications for funding.
Prepares or recommends program or project budgets, monitors expenditures, and prepares financial reports and summaries.
Supervises the preparation and maintenance of administrative records, files, and reports.
Prepares correspondence, compiles data and prepares technical reports.
Provides professional and technical guidance and instruction to assigned staff and program or project volunteers and clients.
Plans, develops, and presents programs to large groups, public officials, and the media concerning program or project services, objectives, needs, activities, and achievements.
Establishes and maintains record keeping systems including spreadsheets and other software applications to track and evaluate program statistics.
Operates motor vehicles.
Operates standard office equipment.
Communicates clear direction, manages for results and leads organizational change.
Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing and motivating employees.
Demonstrates proficiency in the City of Jacksonville's competencies.
Performs related work as assigned.
Knowledge of theories, principles and practices of social work.
Knowledge of management and fiscal administration theories, principles and practices.
Knowledge of federal, state, and local social service and public assistance programs.
Knowledge of social services and public assistance-related laws, rules, and regulations.
Knowledge of budgetary and grant procedures.
Knowledge of medical and legal terminology.
Skill in interviewing and data-gathering techniques.
Skill in researching, analyzing, interpreting and applying social services or public assistance-related federal, state, and local laws, rules and regulations.
Skill in assessing and determining the needs of clients and matching such needs to federal, state, and local social services and public assistance programs.
Ability to schedule, assign, monitor, review and evaluate the work of subordinates.
Ability to plan, formulate, coordinate and evaluate policies and procedures.
Ability to compile and interpret statistical data.
Ability to establish and maintain applicable records.
Ability to identify possible funding sources and to prepare applications for such funds.
Ability to interpret and apply laws, rules, and regulations.
Ability to address large groups and make presentations to the media.
Ability to develop, organize and conduct training sessions and workshops.Ability to communicate effectively and develop reports.
Ability to establish effective working relationships.
Ability to use word processing, spreadsheet, and related software applications.
Ability to operate motor vehicles.
Ability to operate standard office equipment.
Seven years of education, from an accredited institution, and/or professional level experience in providing social services or developing social service programs. A Bachelor's Degree from an accredited institution with a major in social work, sociology, or psychology is preferred.
FLA Class E Driver's License is required prior to appointment and must be maintained. Must qualify for prior to appointment, obtain and maintain during employment a City of Jacksonville Certification as a Public Driver.