This is paraprofessional work in coordinating and preparing public records requests. The work requires knowledge of techniques, methods, and procedures used in the preparation of public records requests, which are usually gained through on the job training. Contacts require skills in understanding and influencing people and are important in resolving work related problems or complaints. The work is semi-routine in that tasks are covered by procedures or precedents, but some latitude is permitted to consider the most appropriate method, technique, or procedure to follow. Work is performed in an office environment, Operates of standard office equipment such as a copier, telephone, personal computer, and computer software such as word processing and PDF editing software. Physical demands consist of sitting or standing at a workstation for extended periods of time, using and occasionally lifting and moving objects weighing less than 50lbs. The work is performed under general supervision where the work assignments are varied and, although subject to standard practice and procedures, the worker is permitted some latitude to set own priorities subject to supervisor’s approval.

• Interprets, applies, and ensures compliance with federal, state, and local laws and regulations and policies regarding public records. 
• Reviews, redacts, and reports for various units of the sheriff’s office. 
• Enters, scans, and attaches records requests and associated documents in GovQA for tracking and accountability.
• Coordinates and prepares public record requests from attorneys, other law enforcement agencies, insurance companies, State Attorney’s Office, and inmate public records.
• Responds to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers. 
• Processes fingerprints.
• Processes offense and accident reports.
• Reviews and redacts arrest reports for the Clerk of Courts.
• Files and retrieves various types of documents. 
• Operates standard office equipment such as a personal computer, copier, telephone, utilizing word processing, and PDF editing software. 
• Maintains confidentiality of records and other sensitive information. 
• Demonstrates proficiency in the City of Jacksonville’s competencies. 
• Performs related duties as required. 

• Knowledge of the Jacksonville Sheriff’s Office policies and procedures regarding public records. 
• Knowledge of federal, state, and local laws and regulations and policies regarding public records. 
• Knowledge of standard office practices and procedures. 
• Ability to interpret laws, rules, and regulations. 
• Ability to gather, analyze and interpret data. 
• Ability to communicate effectively, both orally and in writing. 
• Ability to operate a personal computer utilizing word processing, and PDF editing software. 
• Ability to review information and create reports. 
• Ability to establish and maintain effective working relationships with employees and the public. 
• Ability to lift moderate to heavy items. 
• Ability to prioritize work assignments and multi-task.

• One(1) year of education and/or experience in paraprofessional work.

OTHER REQUIREMENTS:  

• The probationary period for this class is six (6) months.
• This classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (0401). 

The City of Jacksonville is an Equal Opportunity/Equal Access Employer and will provide equal opportunity to all employees and applicants in compliance with all applicable federal and state employment laws and the current interpretation of employment discrimination by the United States Equal Employment Opportunity Commission, as set forth in Directive 0528.  There shall be no discrimination or harassment against any person with regard to race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, political affiliation, national origin, disability, age, marital status, veteran status, or any other impermissible factor in recruitment, hiring, compensation, training, placement, promotion, discipline, demotion, transfers, layoff, recall, termination, working conditions and related terms and conditions of employment.