This is advanced administrative support clerical work performing technically varied and complex typing, clerical functions, data entry, and interviewing including interpreting and applying policies and procedures. Work requires knowledge of techniques, methods, and procedures used in performing the more complex typing, clerical functions, data entry, and interviewing, which involve the operation of standard office equipment such as a personal computer, copier, microfilm and microfiche equipment, and calculator, and are learned, on the job or through specialized training. Contacts require courtesy, tact, and effectiveness in dealing with others, and include contacts to request or provide information, ask questions or obtain clarification. The work is semi-routine where tasks are covered by procedures or precedents, and although patterned, some latitude is permitted to consider and choose the most appropriate technique, method, or procedure to follow. Work is performed in an office environment. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a work station for extended periods of time, and dependent upon assigned work location at various units, you may be required to lift objects weighing up to 15 pounds. The work is performed under general supervision where the work assignments are subject to instructions and established work routines, and the worker is given latitude to rearrange the sequence based on changing work situations or work flow.

• Receives, processes, records, indexes and/or files varied correspondence, information, materials, files, documents, fees, and records.
• Gathers information and assists general public in completing required forms and documents.
• Reviews and verifies employee time reports and leave requests and prepares payrolls and maintains leave records.
• Types correspondence, memoranda, reports, records, orders and other office documents which may include technical, scientific or legal terminology from sources such as drafts, notes, and oral instructions.
• Composes correspondence without review and/or specific instructions.
• Researches, analyzes and resolves a variety of job-related work problems based on established guidelines, procedures, laws, rules and regulations.
• Gathers, codes, classifies, posts, and/or consolidates information or data for varied complex reports or data entry.
• Establishes and maintains information, record, document, and file systems.
• Responds to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers.
• Inputs information or data to personal computer or computer terminal screen following established procedures.
• Orders supplies and prepares purchase orders.
• Maintains inventory records and stock for assigned work area.
• Makes written reports and fills out forms as necessary.
• Operates standard office equipment such as a typewriter, calculator, personal computer using word, spreadsheet, database, and related software, microfilm and microfiche equipment, and copier.
• Greets the public and answers the phone.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related work as required.

• High school diploma/GED. Must have at least one (1) year of higher education or one (1) year of clerical experience.

• Must be able to type 30 words per minute.  

LICENSING/CERTIFICATION/REGISTRATION: 

• If assigned to the Property and Evidence Section, must possess and maintain a valid driver’s license during employment in this class.  

• Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class. 

The City of Jacksonville is an Equal Opportunity/Equal Access Employer and will provide equal opportunity to all employees and applicants in compliance with all applicable federal and state employment laws and the current interpretation of employment discrimination by the United States Equal Employment Opportunity Commission, as set forth in Directive 0528.  There shall be no discrimination or harassment against any person with regard to race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, political affiliation, national origin, disability, age, marital status, veteran status, or any other impermissible factor in recruitment, hiring, compensation, training, placement, promotion, discipline, demotion, transfers, layoff, recall, termination, working conditions and related terms and conditions of employment.